AI writing tools are surprisingly good
Discover how AI writing tools like Jasper and ChatGPT deliver quality that rivals experienced writers, revolutionizing content creation for blogs and marketing.
Is anyone else blown away by the quality and potential impact of the #AiWriter #AI #Writing work products from tools like Jasper, ChatGPT, or wherever? I routinely write, edit, buy writing, and buy editing, and this seems like it’s going to be hugely disruptive at least in the “middle” writing world that I mostly inhabit … blogs, brochures, marketing copy, etc. Most of the few random first-draft tests I’ve done are at least as good as the product from experienced human writers in these areas.
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The inbox nobody reads is the one that matters
Every organization has a monitoring system that works perfectly and reports to nobody. The gap between having information and acting on it is where most failures actually live.
The best customers are the first ones you turn against
Every subscription makes a bet that most customers won't use what they're paying for. The customer who closes that gap becomes a problem to be managed.
Delegation without comprehension is just prayer
The organizations that survive won't be the ones that automated the most. They'll be the ones that figured out what to stop delegating.
Build for the loop, not the lecture
A junior developer used to wait days for mentor feedback. Now that loop closes in seconds. When feedback is scarce, you batch your questions. When feedback is abundant, learning becomes continuous. AI changes the supply side of learning—most of our systems weren't designed for this.
If it can be automated, it wasn’t the work
I keep noticing people talk about AI like it's a wave that's about to hit them. "Will it take my job?" "How do we adopt it fast enough?" "How do we...
When intelligence gets cheap, judgment becomes priceless
A lot of people are treating AI like it's going to replace "thinking." It won't. What it will replace is the comforting illusion that thinking was...