AI's role in the future of work

The key insights from this article are that the future of work will involve a heavy dose of AI, and companies need to cultivate an AI-ready workforce. AI can be viewed as an ally that augments human potential. Companies should leverage AI to identify emerging skills gaps, build talent transformation programs, and personalize employee engagement. Agility in talent strategies is crucial, and companies should establish AI-driven talent acquisition programs and upskilling initiatives. AI ethics should be embedded in operations to eliminate bias and counteract job displacement.
Original article: Is There a Future of Work with AI?
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