Bookmark: Do Recent College Grads Need Workplace Etiquette Training?
I recently came across an interesting article from Intelligent.com revealing how 81% of managers see the need for workplace etiquette training for recent grads. They highlight weaknesses in areas like feedback and cellphone etiquette. It’s fascinating to see companies focusing on professionalism through training that covers conflict resolution and teamwork. As someone who values skill-building, these insights resonate deeply with me.
“The top topics and skills covered in workplace etiquette training programs are conflict resolution, diversity and inclusion, and collaboration and teamwork.”
Featured writing
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-Side Dashboard Architecture: Why Moving Data Fetching Off the Browser Changes Everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
Books
The Work of Being (in progress)
A book on AI, judgment, and staying human at work.
The Practice of Work (in progress)
Practical essays on how work actually gets done.
Recent writing
We always panic about new tools (and we're always wrong)
Every time a new tool emerges for making or manipulating symbols, we panic. The pattern is so consistent it's almost embarrassing. Here's what happened each time.
Dev reflection - February 03, 2026
I've been thinking about constraints today. Not the kind that block you—the kind that clarify. There's a difference, and most people miss it.
When execution becomes cheap, ideas become expensive
This article reveals a fundamental shift in how organizations operate: as AI makes execution nearly instantaneous, the bottleneck has moved from implementation to decision-making. Understanding this transition is critical for anyone leading teams or making strategic choices in an AI-enabled world.
Notes and related thinking
Article analysis: We need to talk about the emotional weight of work
Explore the emotional weight of work and discover strategies to manage procrastination, boost productivity, and foster personal fulfillment.
Bookmark: Gen Z workers think showing up 10 minutes late to work is as good as being on time
Explore the clash between Baby Boomers and Gen Z over punctuality in the workplace, revealing how attitudes towards time impact productivity and collaboration.
Article analysis: 9 Surprisingly Simple Ways To Get People To Respond To Your Email
Boost your email response rates with 9 simple strategies, including effective subject lines and concise messaging, to engage your audience effectively.