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Paul Welty, PhD AI, WORK, AND STAYING HUMAN

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Bookmark: Employees are keeping a secret from bosses: 41% admit to working side hustles during their 9-5 jobs

Discover how 41% of employees secretly manage side hustles during their 9-5 jobs, reshaping workplace dynamics and productivity norms.

In a captivating piece from Fortune, explore how 41% of employees are secretly juggling multiple jobs in their typical 9-5 setup. This trend highlights not only the hustle culture’s prominence but also prompts us to rethink workplace boundaries and productivity norms. As traditional job structures blur, this article provides a fascinating glimpse into the evolving nature of work.

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Employees are keeping a secret from bosses: 41% admit to working side hustles during their 9-5 jobs

Why customer tools are organized wrong

This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.

Infrastructure shapes thought

The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.

Server-side dashboard architecture: Why moving data fetching off the browser changes everything

How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.

The work of being available now

A book on AI, judgment, and staying human at work.

The practice of work in progress

Practical essays on how work actually gets done.

The inbox nobody reads is the one that matters

Every organization has a monitoring system that works perfectly and reports to nobody. The gap between having information and acting on it is where most failures actually live.

The best customers are the first ones you turn against

Every subscription makes a bet that most customers won't use what they're paying for. The customer who closes that gap becomes a problem to be managed.

Delegation without comprehension is just prayer

The organizations that survive won't be the ones that automated the most. They'll be the ones that figured out what to stop delegating.

Article analysis: A shift in remote work? Microsoft and McKinsey address RTO plans in the wake of amazon’’s 5-day mandate

Explore the evolving landscape of remote work as Microsoft and McKinsey respond to Amazon's RTO mandate, balancing corporate needs and employee flexibility.

Bookmark: Business trends predicted for 2025: The future of commerce, AI, and entrepreneurship

Discover key business trends for 2025, focusing on AI's impact, self-aware consumers, and the rise of entrepreneurship for future success.

Bookmark: Coursera for business delivers 327% ROI: Key findings from new forrester total economic impact study

Unlock a 327% ROI with Coursera for Business; boost productivity and future-proof your workforce through strategic employee training initiatives.