Bookmark: How AI innovation is driving educational excellence
I came across an insightful article by Bobby Hellard on ITPro that delves into how generative AI is reshaping education. It’s fascinating to see AI being used as digital teaching assistants, helping both students and teachers with personalized learning tools. Hellard notes the critical need to address academic integrity as AI becomes more prevalent, suggesting shifts towards process-focused assessments. It’s exciting to consider the potential this has to build essential skills for the future workplace.
A notable quote from the article is: “The adoption of generative AI in the classroom is not to usurp educators, but rather aid them – like digital teaching assistants.”
Featured writing
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-Side Dashboard Architecture: Why Moving Data Fetching Off the Browser Changes Everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
Books
The Work of Being (in progress)
A book on AI, judgment, and staying human at work.
The Practice of Work (in progress)
Practical essays on how work actually gets done.
Recent writing
We always panic about new tools (and we're always wrong)
Every time a new tool emerges for making or manipulating symbols, we panic. The pattern is so consistent it's almost embarrassing. Here's what happened each time.
Dev reflection - February 03, 2026
I've been thinking about constraints today. Not the kind that block you—the kind that clarify. There's a difference, and most people miss it.
When execution becomes cheap, ideas become expensive
This article reveals a fundamental shift in how organizations operate: as AI makes execution nearly instantaneous, the bottleneck has moved from implementation to decision-making. Understanding this transition is critical for anyone leading teams or making strategic choices in an AI-enabled world.
Notes and related thinking
Bookmark: OpenAI Chatbots for Education: Custom GPTs to Possibly Help Improve Online Learning
Explore how OpenAI's custom GPTs aim to enhance online learning, offering personalized support for students and transforming education's future.
Article analysis: The Rise Of The Micro-Credentials Movement: Validating Skills Beyond Traditional Degrees
Explore how micro-credentials bridge skill gaps, enhance hiring, and offer affordable, flexible learning options for today's workforce demands.
Article analysis: Not using AI is “disservice” to students
Integrate AI in education to enhance learning and prepare students for future jobs, ensuring they thrive in an AI-driven world.