Bookmark: New ways to brand your product knowledge base
“Your knowledge base is a reflection of your brand — every detail contributes to how users experience and interact with your content.”
New ways to brand your product knowledge base
Aha! Knowledge introduces advanced customization features to blend your knowledge base seamlessly with your brand. These updates offer extended theme colors, diverse font options, and enhancements to the homepage such as clickable logos and adjustable button styles. Such customization fosters user trust and helps them navigate content more efficiently. Moreover, the introduction of “Collections” allows for structured labeling, enhancing content organization and aiding search functionality. Administrators can access and explore these new branding settings within the platform, ensuring a coherent and intuitive user experience. The platform also employs AI to further refine product knowledge bases, providing a comprehensive tool for sharing critical information with colleagues and customers. With over a million users, Aha! Knowledge continues to be a reliable resource for creating effective product documentation while supporting complex planning and road-mapping tasks. These developments aim to make your knowledge base a professional and unique testament to your brand.
Featured writing
When your brilliant idea meets organizational reality: a survival guide
Is your cutting-edge AI strategy being derailed by organizational inertia? Discover how to navigate the chasm between visionary ideas and entrenched corporate realities.
Server-Side Dashboard Architecture: Why Moving Data Fetching Off the Browser Changes Everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
AI as Coach: Transforming Professional and Continuing Education
In continuing education, learning doesn’t end when the course is completed. Professionals, executives, and lifelong learners often require months of follow-up, guidance, and reinforcement to fully integrate new knowledge into their work and personal lives. Traditionally, human coaches have filled this role—whether in leadership development, career advancement, corporate training, or personal growth. However, the cost and accessibility of one-on-one coaching remain significant barriers. AI-driven coaching has the potential to bridge this gap, providing continuous, personalized support at scale.
Books
The Work of Being (in progress)
A book on AI, judgment, and staying human at work.
The Practice of Work (in progress)
Practical essays on how work actually gets done.
Recent writing
Influence in the AI Era: Why Human Skills Still Matter
I read this and couldn't agree more: human skills are the linchpin in the age of AI. The article argues that while AI can automate tasks, it can't replicate empathy or the nuance of genuine human interaction. This isn't just about keeping jobs. It's about enhancing them. Empathy and leadership are not replaceable attributes; they are the catalysts for AI's true potential. Imagine a world where technology supports human connection rather than replaces it. Are we ready to embrace that vision, or will we let machines lead the way? Let's ensure the future remains human-centered.
Is Automation the Key to Organizational Resilience?
Automation as the backbone of resilience? This article argues it's essential, but let's not forget the human element. While automating routine tasks can indeed free up resources, it's the strategic deployment of human creativity that drives true innovation. Think of automation as the scaffolding, not the structure. The author claims automation transforms efficiency, yet the real transformation happens when we align technology with human insight. So, are we building resilience or just a faster treadmill? Let's ensure our focus remains on enriching human potential, not just replacing it.
The one-person company advantage: why coordination overhead is the new competitive liability
Imagine a marketer who single-handedly rebuilt his company's entire demand-generation engine in just six weeks using a stack of AI tools. Historically, this task would have required a small team, including a copywriter, designer, analyst, and marketing ops person. Yet, here we have a solo operator outpacing what a team of specialists used to achieve. The secret? It's not about exceptional talent; it's about the structural advantages AI tools unlock.
Notes and related thinking
Influence in the AI Era: Why Human Skills Still Matter
I read this and couldn't agree more: human skills are the linchpin in the age of AI. The article argues that while AI can automate tasks, it can't replicate empathy or the nuance of genuine human interaction. This isn't just about keeping jobs. It's about enhancing them. Empathy and leadership are not replaceable attributes; they are the catalysts for AI's true potential. Imagine a world where technology supports human connection rather than replaces it. Are we ready to embrace that vision, or will we let machines lead the way? Let's ensure the future remains human-centered.