Paul Welty, PhD AI, WORK, AND STAYING HUMAN

Bookmark: The future of work isn't in tech skills, says recruiter—what successful workers will need instead

Discover why soft skills and emotional intelligence are essential for future success in the workplace, as highlighted by seasoned recruiter Terry Petzold.

In the article “The Future of Work Isn’t in Tech Skills, Says Recruiter,” Terry Petzold, with over 25 years in recruitment, advocates for a focus on soft skills rather than purely technical skills for future employability. Reflecting on recent trends, such as the rapid evolution of AI technologies like ChatGPT, he notes the diminished future role of coding as once predicted. Despite the ongoing relevance of digital proficiency across fields—from marketing to operations—the real future lies in emotional intelligence (EQ) and soft skills, which facilitate relationship-building and leadership. Petzold highlights that professionals who excel demonstrate high EQ, specializing in vital areas such as data or security, but possessing the ability to manage feedback, resolve conflicts, engage in critical conversations with urgency, work cross-functionally, and effectively present ideas. This indicates a shift towards valuing interpersonal dynamics and adaptability amid technological advances. Furthermore, corporations are recognizing the import of EQ, investing in mentorship and networking to nurture such traits among leaders. This perspective aligns with the ideological stance that AI and technical tools should augment human capabilities, emphasizing a future-proof workforce powered by continuous adaptability and emotional insight The future of work isn’t in tech skills, says recruiter—what successful workers will need instead


Featured writing

Why customer tools are organized wrong

This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.

Infrastructure shapes thought

The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.

Server-Side Dashboard Architecture: Why Moving Data Fetching Off the Browser Changes Everything

How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.

Books

The Work of Being (in progress)

A book on AI, judgment, and staying human at work.

The Practice of Work (in progress)

Practical essays on how work actually gets done.

Recent writing

We always panic about new tools (and we're always wrong)

Every time a new tool emerges for making or manipulating symbols, we panic. The pattern is so consistent it's almost embarrassing. Here's what happened each time.

Dev reflection - February 03, 2026

I've been thinking about constraints today. Not the kind that block you—the kind that clarify. There's a difference, and most people miss it.

When execution becomes cheap, ideas become expensive

This article reveals a fundamental shift in how organizations operate: as AI makes execution nearly instantaneous, the bottleneck has moved from implementation to decision-making. Understanding this transition is critical for anyone leading teams or making strategic choices in an AI-enabled world.

Notes and related thinking

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Bookmark: Marc Benioff says that from now on CEOs will no longer lead all-human workforces—enter the new era of AI coworkers

Discover how Marc Benioff envisions CEOs leading hybrid teams of humans and AI, transforming workforce dynamics and enhancing productivity.

Bookmark: 41% of employers worldwide say they’ll reduce staff by 2030 due to AI

Explore how AI will reshape the workforce by 2030, with 41% of employers expecting staff reductions and new job opportunities emerging.