Artificial intelligence (AI) has the potential to reduce bias in hiring, particularly in male-dominated fields like tech. Research by Andreas Leibbrandt, an economist at Australia’s Monash University, suggests that when women know AI, rather than humans, will evaluate their job applications, they are more likely to apply. However, Leibbrandt emphasizes that humans should still have the final say in hiring decisions. While women in the study felt that AI was less biased than humans, men felt that the introduction of AI removed a perceived privilege they had with human recruiters. Overall, … read more >
The C-suite is bracing for the impact of AI within their organizations, but are they prepared for their own jobs to be impacted? According to a report by Workday, half of CEOs say their organization is at least somewhat unprepared for AI and machine learning adoption. However, decision-makers are generally optimistic about their organization’s ability to adapt. CEOs believe that AI will significantly amplify human potential. To master the changes AI enables, C-suite executives need to augment their decision-making with AI. The study also found that the ability to work closely with new … read more >
In 2024, artificial intelligence (AI) is expected to have a significant impact on various sectors. In healthcare, AI is being used to develop predictive models for disease diagnosis and personalized treatment plans. In the financial sector, AI algorithms are being implemented for fraud detection and risk assessment. In education, AI is being used to personalize learning experiences and automate administrative tasks. In retail, AI has transformed supply chains and enhanced customer experiences. In human resources, AI is streamlining recruitment processes and predicting employee attrition. … read more >
Accenture’s CEO of North America, Manish Sharma, believes that companies who do not fully embrace and invest in artificial intelligence (AI) technologies risk falling behind their competitors. Accenture itself is in the process of investing $3 billion over three years to expand its AI capabilities. Sharma highlights the potential impact of large language models like ChatGPT and Google Bard on working hours, estimating that they could impact 40% of working hours. He also emphasizes the importance of addressing bias in AI models and the need for scalability in AI deployment. Overall, … read more >
The article discusses the steps organizations can take to achieve excellence in digital delivery and maximize performance outcomes. The research, conducted by McKinsey, collected data from over 1,700 teams in various industries across the globe. The article identifies 19 capabilities grouped into five categories: strategy, structure, people practices and culture, process, and technology. These capabilities drive team-level performance beyond raw talent. The article emphasizes the importance of mindset shifts and structural changes in organizations to fully realize the benefits of agile and … read more >
This article highlights the importance of data storytelling for marketers to effectively engage consumers and influence their decisions. Data storytelling involves presenting complex information in a relatable and compelling format. It helps in creating brand loyalty and increasing conversions. The article promotes a 20-minute data storytelling masterclass by experts from Marigold, aiming to teach marketers how to utilize data storytelling to enhance their marketing strategies.
The International Monetary Fund (IMF) has warned that the increasing use of artificial intelligence (AI) could exacerbate income inequality on a global scale. The adoption of AI is likely to reduce labour demand and wages for workers in sectors that are not highly augmentable by AI, pushing them towards poverty. On the other hand, tech-savvy and younger workers who can harness AI to enhance their productivity may earn increased wages, creating a wider pay gap. The IMF also highlighted that wealthier countries, despite being more exposed to AI-related disruptions, are better prepared to benefit … read more >
Leaders are in a losing battle with their employees over office attendance. Corporate leaders and their employees are in a fight for the soul of the workplace. For many of us, the outcome will define our work life for decades.
The web article discusses the role of AI-based tools in relation to human intelligence. It highlights that while AI has transformed various industries, including HR, it should be viewed as a complementary tool rather than a substitute for human professionals. The article emphasizes that AI can enhance productivity and provide valuable data-driven insights, but it cannot fully replace human involvement. It mentions that organizations are increasingly using AI to streamline operations, improve talent acquisition, enhance employee engagement, and make data-driven HR decisions. However, it also … read more >
The web article discusses the four personality types of customer support automation. It introduces a framework based on two fundamental axes: “Simplicity” and “Activity.” The “Simplicity” axis measures the complexity of customer support tickets, ranging from simple issues that can be easily automated to complex issues that require skilled human agents. The “Activity” axis measures the level of action or interaction necessary to resolve support tickets, ranging from knowledge-based requests to actions that involve multiple systems. The … read more >
