The web article discusses the four personality types of customer support automation. It introduces a framework based on two fundamental axes: “Simplicity” and “Activity.” The “Simplicity” axis measures the complexity of customer support tickets, ranging from simple issues that can be easily automated to complex issues that require skilled human agents. The “Activity” axis measures the level of action or interaction necessary to resolve support tickets, ranging from knowledge-based requests to actions that involve multiple systems. The … read more >
The web article discusses learning experience platforms (LXPs) and their benefits in the context of employee learning and development. LXPs are described as modern platforms that provide a consumer-grade user experience, similar to popular social networking and multimedia sites. They support self-directed learning and personalized recommendations using artificial intelligence (AI). LXPs offer features such as content creation, curation, AI-based recommendations and training, analytics, chatbots, gamification, and integration with e-learning content providers and third-party technology … read more >
1. AI can make work more enjoyable for employees and free them up for creative pursuits. 2. AI can provide real-time market insights for confident decision-making that can yield profits. 3. AI-driven predictive analytics can enhance the accuracy of predictions and provide timely and relevant insights for the retail industry. 4. Employees should remain in charge of collaborations and responsible for accuracy and quality when using AI. 5. Training for necessary tech skills and promoting a culture of lifelong learning can sustain an AI-powered workforce. 6. …
A report from edX suggests that 80% of workers see employers as post-secondary learning institutions. This means that employers have the opportunity to provide additional learning and development (L&D) opportunities to incoming workers, including the class of 2024. In addition to artificial intelligence (AI) upskilling, professionalism and etiquette are important skills for young professionals. Many students are entering college without having had a part-time job, which means they may lack basic workplace etiquette. HR can address this by clearly communicating expectations and emphasizing … read more >
The article discusses how AI is evolving in the field of talent management and human resources. It explains how AI is being used for skills mapping to understand employees’ competencies and guide training and development. AI talent platforms analyze employee profiles, skills, achievements to match people with the right roles and projects. These platforms also facilitate internal mobility by identifying suitable next moves for employees.
A contrarian insight is that while AI promises enhanced efficiency, productivity and fairness in talent management, there are also risks around privacy, …
The article discusses the challenges that leaders face in managing knowledge within organizations and how generative AI can revolutionize knowledge management. Many companies have a wealth of knowledge but struggle to make it accessible to employees. Generative AI tools have the potential to solve this problem by creating, storing, and distributing knowledge effectively. For example, AI can generate content for organizational use by combining existing information, extract knowledge from large datasets, and facilitate communication between workers and knowledge systems. However, AI alone is not … read more >
ChatGPT, a chatbot developed by OpenAI, has made significant advancements in its first year since its launch. It has been utilized in various industries, such as education, entertainment, and software, and has proven to be a valuable tool for PPC marketers. Early uses for ChatGPT in the PPC industry include generating keyword ideas, ad group classification, composing ad headlines, and providing landing page optimization suggestions. The introduction of GPT-4 brought improvements in writing quality and mathematical abilities, making it useful for tasks like email campaigns and blog posts. … read more >
This article by Wes focuses on the importance of raising standards in order to improve your team’s chances of success. Wes shares his experience of setting a high bar for quality and the benefits it brings. He explains that teams who refuse to settle and constantly strive for excellence are the ones who achieve innovation and success. On the other hand, teams with low standards make excuses and produce mediocre work, missing out on opportunities for growth. Wes argues that as a leader, setting high standards is crucial as it sets the tone for what is acceptable and celebrated within the … read more >
HR teams are increasingly using automation, data, analytics, and artificial intelligence (AI) to bring about significant changes in how companies manage their people. This shift goes beyond just streamlining operations and enhancing efficiency, it also adds strategic value to organizations by freeing HR professionals from routine tasks so they can focus on more complex and creative responsibilities. The article highlights six key areas where HR is leveraging automation technologies: recruitment processes, employee onboarding, benefits administration, payroll processing, time and attendance … read more >
