The assumption that work scales with people is so embedded in how organizations think that questioning it feels like questioning gravity. But one operator just ran ten parallel operations in a single day. The unit of capacity isn’t the person. It’s the decision-maker.
Most organizations are measuring work they stopped doing years ago. The dashboard is green. The reports are filed. Nobody realizes the entire apparatus is pointed at ghosts.
Exploring how small steps create invisible friction that stops us from getting things done, and why eliminating decisions matters more than saving time.