ChatGPT is already working in the economy
Discover how ChatGPT transforms the economy by saving time and money in content creation, enhancing productivity for writers and editors alike.
ChatGPT and the like are already working in the economy, creatng first-draft or low-/mid-value content. In the hands of experienced writers and editors, this is a huge time- and money-saver. This alone is “worth it”. There are many uses for this outside of creating search engine bait and gaming Google.
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Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The inbox nobody reads is the one that matters
Every organization has a monitoring system that works perfectly and reports to nobody. The gap between having information and acting on it is where most failures actually live.
The best customers are the first ones you turn against
Every subscription makes a bet that most customers won't use what they're paying for. The customer who closes that gap becomes a problem to be managed.
Delegation without comprehension is just prayer
The organizations that survive won't be the ones that automated the most. They'll be the ones that figured out what to stop delegating.
How AI is changing workforce training
Discover how AI is transforming workforce training, driving demand for re-skilling and enhancing employee development in today's evolving job market.
Drafts app is great
Unlock your productivity with Drafts app, the ultimate tool for quick note-taking and seamless organization. Enhance your workflow today!
AI writing tools are surprisingly good
Discover how AI writing tools like Jasper and ChatGPT deliver quality that rivals experienced writers, revolutionizing content creation for blogs and marketing.