Discover how generative AI is more likely to augment jobs rather than replace them, transforming tasks and creating new opportunities for efficiency and innovation.

Explore how generative AI enhances jobs by automating tasks, fostering efficiency, and creating new opportunities instead of replacing human roles.

Generative AI tools like ChatGPT are driving the trend towards AI-driven automation. While many fear job losses, the impact of generative AI is more likely to be job augmentation rather than job displacement. A McKinsey report predicts that by 2030, 30% of hours currently worked in the US economy could be automated. However, only around 20% of jobs are considered “highly exposed” to generative AI automation. Jobs like customer service representatives face a higher risk of displacement, but tasks requiring human judgment and empathy will still need human intervention. On the other end of the scale, many jobs, such as teaching, healthcare, law, and software development, will integrate generative AI tools to automate repetitive tasks so that humans can focus on aspects that require uniquely human skills. In summary, rather than fearing job losses, individuals should examine their job roles to identify how generative AI could augment their work.

https://www.forbes.com/sites/bernardmarr/2024/01/15/generative-ai-probably-wont-take-your-job-but-it-will-change-how-you-work/

Featured writing

Why customer tools are organized wrong

This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.

Infrastructure shapes thought

The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.

Server-Side Dashboard Architecture: Why Moving Data Fetching Off the Browser Changes Everything

How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.

Books

The Work of Being (in progress)

A book on AI, judgment, and staying human at work.

The Practice of Work (in progress)

Practical essays on how work actually gets done.

Recent writing

We always panic about new tools (and we're always wrong)

Every time a new tool emerges for making or manipulating symbols, we panic. The pattern is so consistent it's almost embarrassing. Here's what happened each time.

Dev reflection - February 03, 2026

I've been thinking about constraints today. Not the kind that block you—the kind that clarify. There's a difference, and most people miss it.

When execution becomes cheap, ideas become expensive

This article reveals a fundamental shift in how organizations operate: as AI makes execution nearly instantaneous, the bottleneck has moved from implementation to decision-making. Understanding this transition is critical for anyone leading teams or making strategic choices in an AI-enabled world.

View all writing →