How chatbots are taking jobs
Explore how chatbots are transforming the job market, displacing customer service roles and prompting workers to pivot to hands-on professions.
The article reports on how many people who worked in customer service jobs have lost their employment due to the rising popularity of chatbots. By interacting with customers over the Internet, chatbots have replaced some roles that were formerly carried out by human staff. Now, many former customer service workers have turned to new professions such as dog-walking or air conditioning repair, which require human skills and are less susceptible to being taken over by automation.
ChatGPT Took Their Jobs. Now They Walk Dogs and Fix Air Conditioners
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The inbox nobody reads is the one that matters
Every organization has a monitoring system that works perfectly and reports to nobody. The gap between having information and acting on it is where most failures actually live.
The best customers are the first ones you turn against
Every subscription makes a bet that most customers won't use what they're paying for. The customer who closes that gap becomes a problem to be managed.
Delegation without comprehension is just prayer
The organizations that survive won't be the ones that automated the most. They'll be the ones that figured out what to stop delegating.
Article analysis: Course overview - business opportunities and applications of generative AI
Discover how to leverage generative AI for business growth and explore its diverse applications in our comprehensive course overview.
Article analysis: Sintra AI review: All-in-one business automation platform
Streamline your business operations with Sintra AI, the all-in-one platform designed to enhance automation and optimize efficiency effortlessly.
Article analysis: The 10 best headless CMS platforms to consider
Discover the top 10 headless CMS platforms that boost flexibility, performance, and scalability, transforming your content management strategy today.