How generative AI changes productivity
Discover how generative AI boosts productivity by reducing the costs of cognition and creativity, transforming the way we work and innovate.
“KARIM LAKHANI: Yeah, I would say the cost of cognition, the cost of creativity is going to massively decline with generative AI.”
(https://hbr.org/podcast/2023/05/how-generative-ai-changes-productivity)
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The inbox nobody reads is the one that matters
Every organization has a monitoring system that works perfectly and reports to nobody. The gap between having information and acting on it is where most failures actually live.
The best customers are the first ones you turn against
Every subscription makes a bet that most customers won't use what they're paying for. The customer who closes that gap becomes a problem to be managed.
Delegation without comprehension is just prayer
The organizations that survive won't be the ones that automated the most. They'll be the ones that figured out what to stop delegating.
The impact of AI on white-collar work
Explore how AI is transforming white-collar jobs, reducing barriers to entry and reshaping the workforce landscape for professionals across industries.
The future focuses on durable skills
Explore how durable skills are vital for thriving in an automation-driven future and why they will outlast technical expertise.
Leading for digital culture creation
Empower your organization by embracing digital culture; learn how effective leadership fosters intentional decision-making and nurtures innovation.