Impact of AI on employment
Explore how AI reshapes the job market, contributing to layoffs while also paving the way for new opportunities in a rapidly evolving economy.
Artificial intelligence (AI) was responsible for 3,900 job cuts in May, making it the seventh-highest contributor to employment losses in the US, according to a report by outplacement firm Challenger, Gray & Christmas. The report also revealed that layoff announcements from US-based employers reached more than 80,000 in May, a 20% increase from the prior month and almost four times the level for the same month last year. The AI industry is expected to grow to more than $1tn, with generative AI creating new jobs.
Original article: AI eliminated nearly 4,000 jobs in May, report says
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The inbox nobody reads is the one that matters
Every organization has a monitoring system that works perfectly and reports to nobody. The gap between having information and acting on it is where most failures actually live.
The best customers are the first ones you turn against
Every subscription makes a bet that most customers won't use what they're paying for. The customer who closes that gap becomes a problem to be managed.
Delegation without comprehension is just prayer
The organizations that survive won't be the ones that automated the most. They'll be the ones that figured out what to stop delegating.
Artificial intelligence could hit three in five workers — Possibly replacing their jobs. The warning comes in a new international monetary fund report on the future of work. It warned of lower sala…
AI could replace three in five workers, warns an IMF report, signaling potential job loss and lower salaries. Discover the implications for the future of work.
Atlassians choose where they work, every single day. Download our free report to see what we’ve learned as a result.
Explore Atlassian's insights on flexible work policies and employee satisfaction. Download the free report to learn from their distributed work experience.
The question over whether to allow employees to work from home has been settled. here’s the new normal.
Explore why the shift back to office work may fail as data supports remote work's benefits for productivity and employee well-being.