Influence in the AI Era: Why Human Skills Still Matter
I read this and couldn’t agree more: human skills are the linchpin in the age of AI. The article argues that while AI can automate tasks, it can’t replicate empathy or the nuance of genuine human interaction. This isn’t just about keeping jobs. It’s about enhancing them. Empathy and leadership are not replaceable attributes; they are the catalysts for AI’s true potential. Imagine a world where technology supports human connection rather than replaces it. Are we ready to embrace that vision, or will we let machines lead the way? Let’s ensure the future remains human-centered.
Featured writing
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-Side Dashboard Architecture: Why Moving Data Fetching Off the Browser Changes Everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
Books
The Work of Being (in progress)
A book on AI, judgment, and staying human at work.
The Practice of Work (in progress)
Practical essays on how work actually gets done.
Recent writing
We always panic about new tools (and we're always wrong)
Every time a new tool emerges for making or manipulating symbols, we panic. The pattern is so consistent it's almost embarrassing. Here's what happened each time.
Dev reflection - February 03, 2026
I've been thinking about constraints today. Not the kind that block you—the kind that clarify. There's a difference, and most people miss it.
When execution becomes cheap, ideas become expensive
This article reveals a fundamental shift in how organizations operate: as AI makes execution nearly instantaneous, the bottleneck has moved from implementation to decision-making. Understanding this transition is critical for anyone leading teams or making strategic choices in an AI-enabled world.
Notes and related thinking
Redefining Leadership: Embracing Human Judgment Amid AI Disruption
This article offers a critical perspective on how AI is reshaping the job market and challenges leaders to focus on uniquely human skills like judgment and responsibility, providing valuable insights for anyone interested in the future of work and leadership.
AI Slop: The Hidden Cost of Poor Integration
This article challenges the notion that job crafting is the key to successful AI integration, offering a fresh perspective on the importance of a clear strategy to prevent chaos and enhance organizational efficiency.
Bookmark: New ways to brand your product knowledge base
Elevate your brand with Aha! Knowledge's advanced customization features for product knowledge bases, enhancing user trust and navigation.