Learning cluster design model
Unlock employee potential with the Owens-Kadakia Learning Cluster Design Model, transforming learning into a strategic asset for your organization.
The article discusses the benefits of promoting managers from within a company and increasing employee engagement. It also introduces the Owens-Kadakia Learning Cluster Design Model (OK-LCD Model), which is a learning strategy and competency for modernizing learning initiatives. The model includes five actions and four principles to drive on-the-job change and shift learning’s impact from a cost center to a strategic business partner. The article offers various DIY and done-for-you learning offerings for leaders, teams, consultants, and L&D professionals to upskill and adopt the LCD model.
Original article: Home
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The inbox nobody reads is the one that matters
Every organization has a monitoring system that works perfectly and reports to nobody. The gap between having information and acting on it is where most failures actually live.
The best customers are the first ones you turn against
Every subscription makes a bet that most customers won't use what they're paying for. The customer who closes that gap becomes a problem to be managed.
Delegation without comprehension is just prayer
The organizations that survive won't be the ones that automated the most. They'll be the ones that figured out what to stop delegating.
The IMF warns about AI’s impact on inequality
IMF warns AI could deepen global inequality, urging policymakers to implement safety nets and retraining programs to protect vulnerable workers.
Discover how generative AI is more likely to augment jobs rather than replace them, transforming tasks and creating new opportunities for efficiency and innovation.
Explore how generative AI enhances jobs by automating tasks, fostering efficiency, and creating new opportunities instead of replacing human roles.
Atlassians choose where they work, every single day. Download our free report to see what we’ve learned as a result.
Explore Atlassian's insights on flexible work policies and employee satisfaction. Download the free report to learn from their distributed work experience.