Phony free-speech advocate elon musk bans prominent left wing Twitter accounts
Elon Musk's recent ban of prominent left-wing Twitter accounts raises serious concerns about free speech and the suppression of pro-democracy voices.
More disturbing news about the suppressing of pro-democracy voices
Phony free-speech advocate Elon Musk bans prominent left wing Twitter accounts
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The inbox nobody reads is the one that matters
Every organization has a monitoring system that works perfectly and reports to nobody. The gap between having information and acting on it is where most failures actually live.
The best customers are the first ones you turn against
Every subscription makes a bet that most customers won't use what they're paying for. The customer who closes that gap becomes a problem to be managed.
Delegation without comprehension is just prayer
The organizations that survive won't be the ones that automated the most. They'll be the ones that figured out what to stop delegating.
Article analysis: A shift in remote work? Microsoft and McKinsey address RTO plans in the wake of amazon’’s 5-day mandate
Explore the evolving landscape of remote work as Microsoft and McKinsey respond to Amazon's RTO mandate, balancing corporate needs and employee flexibility.
Article analysis: Byju’s founder says his EdTech startup, once worth $22b, is now ‘worth zero’
Byju's founder reveals the shocking fall from a $22B valuation to zero, exploring missteps and the impact of strategic decisions on his edtech startup.
Article analysis: Has the OPM market already imploded?
Explore the decline of online program managers as contracts expire and partnerships dwindle, reshaping the future of educational business models.