Paul Welty, PhD AI, WORK, AND STAYING HUMAN

Rails + SugarCRM - An alternative approach

Discover a faster, simpler way to connect Rails with SugarCRM by accessing the database directly, avoiding slow API calls for seamless synchronization.

After slogging through connecting Rails and Sugar via SOAP, I was tired and frustrated. The API is slow, and doing anything meaningful took a long time (ok, it took 30 seconds, but that seems slow to me; aren’t computers supposed to be fast?!). So, I came up with an alternative approach.

I know that Active Record (or whatever it’s called) in Rails is really just a fancy wrapper for the database. So, I created a second database connection, directly to the Sugar database!

You just have to setup new models and controllers in Rails. But, that’s not too hard. See this solution (http://pragdave.pragprog.com/pragdave/2006/01/sharing_externa.html). Use option 3. It worked well. Once you get the mapping figured out, you can even use the join tables, relationships, etc. It all works transparently.

I use this to synchronize various objects and fields.

Of course, you have to have access to the database. And, of course, I know I’m majorly in danger of screwing something up. And you have to figure out the inner workings of the Sugar database. And, of course, this might not work on the next version, etc., etc.

But, heck it is fast! And very easy to use!

If you want to know more, just let me know.

· ruby-on-rails

Featured writing

Why customer tools are organized wrong

This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.

Infrastructure shapes thought

The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.

Server-Side Dashboard Architecture: Why Moving Data Fetching Off the Browser Changes Everything

How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.

Books

The Work of Being (in progress)

A book on AI, judgment, and staying human at work.

The Practice of Work (in progress)

Practical essays on how work actually gets done.

Recent writing

We always panic about new tools (and we're always wrong)

Every time a new tool emerges for making or manipulating symbols, we panic. The pattern is so consistent it's almost embarrassing. Here's what happened each time.

Dev reflection - February 03, 2026

I've been thinking about constraints today. Not the kind that block you—the kind that clarify. There's a difference, and most people miss it.

When execution becomes cheap, ideas become expensive

This article reveals a fundamental shift in how organizations operate: as AI makes execution nearly instantaneous, the bottleneck has moved from implementation to decision-making. Understanding this transition is critical for anyone leading teams or making strategic choices in an AI-enabled world.

Notes and related thinking

Google Criticized for Privacy Issues

Explore the critique of Google’s privacy practices as Ian Hickson defends the company's intentions and highlights the impact of public skepticism.

Llama 2 avoids errors by staying quiet, GPT-4 gives long, if useless, samples

Discover how Llama 2 outperforms GPT-4 in generating reliable code, revealing crucial insights on the effectiveness of large language models.

NoMethodError (undefined method `finder') with Engines and Rails 2.2

Fix the NoMethodError with ActionMailer in Rails 2.2 by applying a simple patch. Save time and troubleshoot efficiently with our guide.