Remote work and its impact on relationships
Discover how remote work shapes colleague relationships, with insights on employee experiences and the current state of the U.S. workforce.
The key insights from this article are that nearly half of employees find it easier to build colleague relationships when working from home, while a smaller percentage find it harder or see no difference. The article also mentions that between August and September 2022, around 27% of the U.S. workforce worked remotely at least part-time, according to the Bureau of Labor Statistics. However, multiple academic servers suggest that about half of Americans worked remotely at least part-time.
Original article: Workers with in-person jobs spend about $51 a day that they wouldn’t remotely survey finds
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The inbox nobody reads is the one that matters
Every organization has a monitoring system that works perfectly and reports to nobody. The gap between having information and acting on it is where most failures actually live.
The best customers are the first ones you turn against
Every subscription makes a bet that most customers won't use what they're paying for. The customer who closes that gap becomes a problem to be managed.
Delegation without comprehension is just prayer
The organizations that survive won't be the ones that automated the most. They'll be the ones that figured out what to stop delegating.
Navigating the AI job market
Explore how AI is reshaping the job market, urging businesses to innovate for growth while addressing data ownership and monetization challenges.
Jasper is a useful tool for developing employee training.
Transform employee training with Jasper by aligning programs to business goals, engaging diverse learning styles, and using innovative methods for success.
The IMF warns about AI’s impact on inequality
IMF warns AI could deepen global inequality, urging policymakers to implement safety nets and retraining programs to protect vulnerable workers.