Every subscription makes a bet that most customers won’t use what they’re paying for. The customer who closes that gap becomes a problem to be managed.
The most dangerous gap in any organization isn’t between what you know and what you don’t. It’s between what your systems know and what they’re willing to say.
Every organization has loaded weapons lying around that nobody remembers loading. The most dangerous capability in any system is the one you built ‘just in case.’
There’s a moment in every project where the work stops being about building and starts being about keeping things running. Nobody announces this transition. Nobody gives you new tools for it. And most people keep building long past the point where they should have stopped.