The web article discusses the role of AI-based tools in relation to human intelligence. It highlights that while AI has transformed various industries, including HR, it should be viewed as a complementary tool rather than a substitute for human professionals. The article emphasizes that AI can enhance productivity and provide valuable data-driven insights, but it cannot fully replace human involvement. It mentions that organizations are increasingly using AI to streamline operations, improve talent acquisition, enhance employee engagement, and make data-driven HR decisions. However, it also … read more >
The web article discusses the four personality types of customer support automation. It introduces a framework based on two fundamental axes: “Simplicity” and “Activity.” The “Simplicity” axis measures the complexity of customer support tickets, ranging from simple issues that can be easily automated to complex issues that require skilled human agents. The “Activity” axis measures the level of action or interaction necessary to resolve support tickets, ranging from knowledge-based requests to actions that involve multiple systems. The … read more >
The web article discusses learning experience platforms (LXPs) and their benefits in the context of employee learning and development. LXPs are described as modern platforms that provide a consumer-grade user experience, similar to popular social networking and multimedia sites. They support self-directed learning and personalized recommendations using artificial intelligence (AI). LXPs offer features such as content creation, curation, AI-based recommendations and training, analytics, chatbots, gamification, and integration with e-learning content providers and third-party technology … read more >
The article discusses a study conducted by computer scientists at the University of California San Diego on the reliability and robustness of large language models (LLMs) in generating code. The researchers evaluated four different code-capable LLMs using an API checker called RobustAPI. They gathered 1,208 coding questions from StackOverflow involving 24 common Java APIs and tested the LLMs with three different types of questions. The results showed that the LLMs had high rates of API misuse, with GPT-3.5 and GPT-4 from OpenAI exhibiting the highest failure rates. However, Meta’s Llama … read more >
The web article provides a comprehensive list of online instructional activities that can be used in hybrid and online courses. It emphasizes the adaptability of in-person activities to digital spaces with the use of various technologies. The activities are categorized into different sections, including case study analysis, document analysis, visual culture/artifact analysis, critiques or critical reviews, virtual tours, mapping activities, mind or concept mapping, timelines, project-based learning, creation of lesson plans and learning materials, role-playing games, artificial intelligence … read more >
1. AI can make work more enjoyable for employees and free them up for creative pursuits. 2. AI can provide real-time market insights for confident decision-making that can yield profits. 3. AI-driven predictive analytics can enhance the accuracy of predictions and provide timely and relevant insights for the retail industry. 4. Employees should remain in charge of collaborations and responsible for accuracy and quality when using AI. 5. Training for necessary tech skills and promoting a culture of lifelong learning can sustain an AI-powered workforce. 6. …
The key insights from this article are that CYPHER Learning offers an integrated platform for content development and delivery, providing personalized learning at scale. It aims to address the challenges of creating and delivering courses quickly and efficiently, with features such as gamification, competencies, and assessments. The platform supports multiple languages and offers a mobile app for easy learning access. CYPHER Learning has received numerous awards and positive reviews, and its CEO has been featured in press coverage discussing AI in education. read more >
Business leaders are struggling to fill digital transformation roles due to a global shortage of 85 million workers, which could cost the global economy $8.5 trillion in unrealized annual revenues. Traditional learning and development methods are not sufficient to bridge the skills gap, but hands-on learning can help. It enables learners to gain real-world experience in a safe space, boosts memory recall, and provides the opportunity to build skills for unknown roles. Upskilling with hands-on learning is the key to taking advantage of the opportunities created by automation and AI in the … read more >
“For example, a technique used by the researchers, Chain of Thought (CoT) reasoning is one that many advanced generative AI users have discovered and used productively.” —Researchers Extend GPT-4 With New Prompting Method
The article discusses how AI is evolving in the field of talent management and human resources. It explains how AI is being used for skills mapping to understand employees’ competencies and guide training and development. AI talent platforms analyze employee profiles, skills, achievements to match people with the right roles and projects. These platforms also facilitate internal mobility by identifying suitable next moves for employees.
A contrarian insight is that while AI promises enhanced efficiency, productivity and fairness in talent management, there are also risks around privacy, …
