“And it isn’t just work. If AI turns poor employees into good ones, it might do the same for other fields. I suspect that it will have a major effect on entrepreneurship, giving every entrepreneur a personalized cofounder to fill in the gaps in their skills. This suggests a potential for an expansion of entrepreneurship, especially given that GPT-4 is widely available for free around the world, helping potential founders far from the usual technology hubs.” —Everyone is above average - by Ethan Mollick
The article discusses the negative impact of AI anxiety and employee monitoring on workplace stress and mental health. A survey conducted by the American Psychological Association found that workers fear losing their jobs to AI and that being monitored at work causes stress, irritability, and burnout. The survey also revealed that employees who are monitored reported poorer mental health compared to those who are not monitored. The article emphasizes the importance of open communication and addressing employee concerns to improve mental well-being in the workplace. read more >
The key insights from this article are that AI can be used by managers and leaders to make their employees’ work more enjoyable and to arm them with real-time market insights for confident decision-making. It is important to put humans at the center and prioritize the human side of innovation alongside technology. Establishing responsible AI governance and ensuring fairness and transparency in AI decisions is crucial. AI can drive innovation and profits while enabling people to do their best work, rather than substituting talent. read more >
The key insights from this article are that traditional degree requirements for hiring can limit opportunities for individuals from marginalized backgrounds, hinder economic growth and global competitiveness, stifle entrepreneurship, and decrease employee engagement and satisfaction. The article highlights the importance of skills-based hiring and states’ role in driving this change. It mentions several states that have removed degree requirements for public sector jobs and emphasizes the need for collaboration among nonprofits, policymakers, businesses, educators, and community leaders … read more >
The article discusses a framework for classifying customer support teams into four personality types based on the axes of “Simplicity” and “Activity.” The “Simplicity” axis measures the complexity of support tickets, while the “Activity” axis measures the level of action or interaction required to resolve tickets. The four personality types are Knowledge Guardians, Enthusiastic Explorers, Thoughtful Analysts, and Complex Navigators. Each personality type has specific automation solutions and industries associated with them. The article emphasizes … read more >
The key insights from these article sections are: - OpenAI has made changes to large language models (LLMs) like GPT3 to make them more responsive to human interaction, allowing them to be used as powerful, general-purpose information-processing tools. - These changes enable AI models like GPT3.5 and GPT4 to be used in a programming manner, using new data instead of training, making AI more of a general-purpose tool. - Generative AI, like GPT4, is probabilistic and predicts the probability of words and phrases based on input, making it flexible but also unpredictable. - Training LLMs involves … read more >
The key insights from this article are that Harvard Business School professor Amy Edmondson is well known for her research on psychological safety in the workplace, which is important for building innovative and healthy cultures. The move to remote work has raised concerns about employees hiding or covering up things, and organizations are trying to figure out the best hybrid work model. The article also mentions that hiring managers and job candidates often lie to each other during the hiring process. read more >
The key insights from the article are that remote workers feel less connected to their company’s mission compared to in-office workers, and this lack of connection can negatively impact performance. Exceptional managers who communicate effectively can help improve the connection between remote workers and the company’s purpose. Hybrid work arrangements, where employees go into the office some days per week, seem to result in the highest connection to company purpose. Overall, while engagement levels are increasing, remote workers may still be more disconnected than in-office … read more >
The key insights from this article are that Meta (formerly known as Facebook) is implementing a stricter return-to-office (RTO) policy, requiring employees assigned to an office to work in-person at least three days a week. Failure to comply with this policy may result in disciplinary action or job termination. Remote workers are also expected to limit office visits to no more than four days every two months. The company is emphasizing accountability and monitoring to ensure compliance with the RTO policy. read more >
The article discusses a $395,000 grant received by UPCEA from Walmart to accelerate the growth of credential innovation in higher education. The project aims to develop scalable business and program models for colleges and universities based on market research tied to employer needs. It will also form a pilot consortium of UPCEA member institutions to engage local businesses in curriculum development for upskilling and reskilling employees. The project will disseminate best practices to scale credential innovation and build on UPCEA’s existing infrastructure in alternative credentials. read more >
