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Paul Welty, PhD AI, WORK, AND STAYING HUMAN

The burden of precision

Explore how design tools impose unrealistic perfection, hindering creativity and innovation in today's design landscape. Embrace imperfection for better...

Design tools today confine us to an unrealistic and ill-advised goal: one of perfection. Tools like Photoshop and Sketch are highly precise, and demand precise output from Designers….

Read full article at the publisher’s site: https://daneden.me/2017/11/15/the-burden-of-precision/

Why customer tools are organized wrong

This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.

Infrastructure shapes thought

The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.

Server-side dashboard architecture: Why moving data fetching off the browser changes everything

How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.

The work of being available now

A book on AI, judgment, and staying human at work.

The practice of work in progress

Practical essays on how work actually gets done.

The inbox nobody reads is the one that matters

Every organization has a monitoring system that works perfectly and reports to nobody. The gap between having information and acting on it is where most failures actually live.

The best customers are the first ones you turn against

Every subscription makes a bet that most customers won't use what they're paying for. The customer who closes that gap becomes a problem to be managed.

Delegation without comprehension is just prayer

The organizations that survive won't be the ones that automated the most. They'll be the ones that figured out what to stop delegating.

Dev leaders compare continuous delivery vs. continuous deployment vs. continuous integration

Explore the key differences between Continuous Delivery, Continuous Deployment, and Continuous Integration to enhance your DevOps strategy and boost product...

Progressive web apps on iOS are here_?

Discover how iOS 11.3 introduces Progressive Web Apps, their features, challenges, and what developers need to know for optimization.

Getting something in the box

Transform your Drupal experience by enhancing first impressions and overcoming the "you have no content" hurdle for better user engagement.