The entrepreneurial revolution facilitated by AI
Discover how AI is transforming entrepreneurship by empowering founders with personalized support, leading to a new era of innovation and opportunity.
“And it isn’t just work. If AI turns poor employees into good ones, it might do the same for other fields. I suspect that it will have a major effect on entrepreneurship, giving every entrepreneur a personalized cofounder to fill in the gaps in their skills. This suggests a potential for an expansion of entrepreneurship, especially given that GPT-4 is widely available for free around the world, helping potential founders far from the usual technology hubs.” —Everyone is above average - by Ethan Mollick
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The inbox nobody reads is the one that matters
Every organization has a monitoring system that works perfectly and reports to nobody. The gap between having information and acting on it is where most failures actually live.
The best customers are the first ones you turn against
Every subscription makes a bet that most customers won't use what they're paying for. The customer who closes that gap becomes a problem to be managed.
Delegation without comprehension is just prayer
The organizations that survive won't be the ones that automated the most. They'll be the ones that figured out what to stop delegating.
The impact of AI on white-collar jobs
Explore how AI transforms white-collar jobs, highlighting the balance between automation and the enduring value of skilled human work.
The threat of AI to white-collar jobs
Explore how AI threatens high-wage white-collar jobs, challenging talent and market dynamics in today's workforce landscape.
Maximizing generative AI potential
Unlock the full potential of generative AI by customizing models tailored to your business needs, enhancing efficiency and security.