The future of office attendance
Explore the evolving landscape of office attendance as remote work remains popular, revealing key trends and insights for the future workplace.
Is this the new normal? Will this last?
“Despite the corporate push for a return to the office, data suggests that office attendance is still below pre-pandemic levels. Placer.ai’s Nationwide Office Building Index, which looked at 800 office buildings, found that numbers were more than the majority at 60% of pre-pandemic levels."—
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The inbox nobody reads is the one that matters
Every organization has a monitoring system that works perfectly and reports to nobody. The gap between having information and acting on it is where most failures actually live.
The best customers are the first ones you turn against
Every subscription makes a bet that most customers won't use what they're paying for. The customer who closes that gap becomes a problem to be managed.
Delegation without comprehension is just prayer
The organizations that survive won't be the ones that automated the most. They'll be the ones that figured out what to stop delegating.
The power of high standards
Elevate your leadership by instilling high standards in your team, fostering accountability even in unseen moments for greater success.
The future of American jobs
Explore how AI and e-commerce will reshape American jobs by 2030, and discover the opportunities for workers in evolving industries.
The rise of remote work
Discover how top executives are reshaping the future of work by choosing remote options, blending strategy with personal preference.