The future of productivity: Demographic trends and labor shortage
Explore how demographic trends and labor shortages are reshaping productivity across industries, revealing challenges and future implications for the workforce.
“Kedrosky and Norlin believe demographic trends will ultimately lead to a drastic decline in overall productivity as industries like retail, manufacturing, and health care struggle to fill open positions. There’s some indication that those trends are, in fact, here to stay. The overall labor force participation rate is still about a percentage point lower than it was in February 2020. In a workforce the size of the U.S.’s that can equal several million workers."—A.I. came at ‘perfect time’ to save the economy, VC says | Fortune
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The inbox nobody reads is the one that matters
Every organization has a monitoring system that works perfectly and reports to nobody. The gap between having information and acting on it is where most failures actually live.
The best customers are the first ones you turn against
Every subscription makes a bet that most customers won't use what they're paying for. The customer who closes that gap becomes a problem to be managed.
Delegation without comprehension is just prayer
The organizations that survive won't be the ones that automated the most. They'll be the ones that figured out what to stop delegating.
The perfect time for a.i.
Discover how A.I. is emerging as a crucial solution to the U.S. labor shortage, reshaping the economy at the perfect moment.
Stop making all the decisions
Overcome decision fatigue by empowering others to share the load and elevate your standards for better outcomes. Discover how today!
AI offers relief from email overload
Transform your email management with AI tools that help triage and compose replies, making remote work more efficient and sustainable.