The Power of Executive Assistants
A useful model, not just for school leaders.
“when supported by effective executive assistants, school leaders will be prepped on the way into meetings, present when in those meetings, and pushed forward by those meetings”—Making the Case for Effective Assistants
Featured writing
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-Side Dashboard Architecture: Why Moving Data Fetching Off the Browser Changes Everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
Books
The Work of Being (in progress)
A book on AI, judgment, and staying human at work.
The Practice of Work (in progress)
Practical essays on how work actually gets done.
Recent writing
We always panic about new tools (and we're always wrong)
Every time a new tool emerges for making or manipulating symbols, we panic. The pattern is so consistent it's almost embarrassing. Here's what happened each time.
Dev reflection - February 03, 2026
I've been thinking about constraints today. Not the kind that block you—the kind that clarify. There's a difference, and most people miss it.
When execution becomes cheap, ideas become expensive
This article reveals a fundamental shift in how organizations operate: as AI makes execution nearly instantaneous, the bottleneck has moved from implementation to decision-making. Understanding this transition is critical for anyone leading teams or making strategic choices in an AI-enabled world.
Notes and related thinking
Embracing the AI Workforce
Discover how AI enhances the workplace by fostering collaboration and spontaneity, offering a fresh alternative to traditional office dynamics.
The Future of Remote Work
Explore the evolving landscape of remote work, highlighting employee preferences and the balance between flexibility and social interaction.
Coming crisis for commercial leases
Explore the looming crisis in commercial leases as office vacancies soar and remote work reshapes demand for office spaces.