The Threat of AI to White-Collar Jobs
“My colleague Aki Ito wrote about how AI will ultimately harm the most talented people in white collar jobs, because it will make it harder for them justify sky-high wages.” —What History Says About AI’s Threat to Jobs and White-Collar Work
Featured writing
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-Side Dashboard Architecture: Why Moving Data Fetching Off the Browser Changes Everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
Books
The Work of Being (in progress)
A book on AI, judgment, and staying human at work.
The Practice of Work (in progress)
Practical essays on how work actually gets done.
Recent writing
We always panic about new tools (and we're always wrong)
Every time a new tool emerges for making or manipulating symbols, we panic. The pattern is so consistent it's almost embarrassing. Here's what happened each time.
Dev reflection - February 03, 2026
I've been thinking about constraints today. Not the kind that block you—the kind that clarify. There's a difference, and most people miss it.
When execution becomes cheap, ideas become expensive
This article reveals a fundamental shift in how organizations operate: as AI makes execution nearly instantaneous, the bottleneck has moved from implementation to decision-making. Understanding this transition is critical for anyone leading teams or making strategic choices in an AI-enabled world.
Notes and related thinking
The Impact of AI on White-Collar Jobs
Explore how AI transforms white-collar jobs, highlighting the balance between automation and the enduring value of skilled human work.
The Entrepreneurial Revolution facilitated by AI
Discover how AI is transforming entrepreneurship by empowering founders with personalized support, leading to a new era of innovation and opportunity.
Maximizing Generative AI Potential
Unlock the full potential of generative AI by customizing models tailored to your business needs, enhancing efficiency and security.