Think bigger: Unknown use cases in GenAI
Discover innovative GenAI use cases that boost efficiency, transform workflows, and unlock productivity in everyday tasks. Embrace the future of AI!
This was the content that I presented at the Emory Center for AI Learning day-long event AI.DIVE.
Step into the future of practical AI with me! In these recordings, I explore how cutting-edge AI tools can transform everyday tasks, streamline workflows, and unlock new levels of productivity. From boosting efficiency in content creation to developing personalized learning experiences, I dive deep into how AI can work hand-in-hand with us to tackle challenges on a grand scale. Whether you’re interested in actionable AI applications or curious about the potential of agent-based systems, these sessions are packed with insights, live demos, and the latest strategies to make AI work for you—right now. Let’s get started and reimagine what’s possible!
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The inbox nobody reads is the one that matters
Every organization has a monitoring system that works perfectly and reports to nobody. The gap between having information and acting on it is where most failures actually live.
The best customers are the first ones you turn against
Every subscription makes a bet that most customers won't use what they're paying for. The customer who closes that gap becomes a problem to be managed.
Delegation without comprehension is just prayer
The organizations that survive won't be the ones that automated the most. They'll be the ones that figured out what to stop delegating.
Article analysis: AI in education: Enhancing teaching, not replacing teachers
Discover how AI enhances education by supporting teachers, personalizing learning, and addressing challenges while preserving essential human connections.
Collaborative intelligence: Harnessing AI to amplify human potential
Discover how to leverage AI to boost efficiency and productivity, transforming everyday tasks and amplifying human potential in the workplace.
Article analysis: Mastering the human-AI balance in marketing: Insights and strategies
Master the art of blending AI with human creativity in marketing to drive deeper connections and enhance your team's effectiveness.