Skip to main content
Paul Welty, PhD AI, WORK, AND STAYING HUMAN

· found

This common conflict resolution tactic is a sign of bad management

Uncover how a common conflict resolution tactic reveals poor management practices and learn strategies to foster better alignment and execution.

Companies frequently suffer from problems on the inside more than from problems with the competition. And the most common reason internal issues typically arise is because of a lack of aligned execution….

Read full article at the publisher’s site: https://www.fastcompany.com/40559422/this-common-conflict-resolution-tactic-is-a-sign-of-bad-management

Why customer tools are organized wrong

This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.

Infrastructure shapes thought

The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.

Server-side dashboard architecture: Why moving data fetching off the browser changes everything

How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.

The work of being available now

A book on AI, judgment, and staying human at work.

The practice of work in progress

Practical essays on how work actually gets done.

The inbox nobody reads is the one that matters

Every organization has a monitoring system that works perfectly and reports to nobody. The gap between having information and acting on it is where most failures actually live.

The best customers are the first ones you turn against

Every subscription makes a bet that most customers won't use what they're paying for. The customer who closes that gap becomes a problem to be managed.

Delegation without comprehension is just prayer

The organizations that survive won't be the ones that automated the most. They'll be the ones that figured out what to stop delegating.

The unintended consequences of a too-nice work culture

Discover how a too-nice work culture can stifle innovation and lead to unproductive outcomes, and learn strategies for fostering respect instead.

Ordinary people focus on the outcome. Extraordinary people focus on the process.

Unlock the secret to extraordinary success by shifting your focus from outcomes to processes, as revealed by Bryan Cranston's inspiring journey.

How to lead when you have no authority

Discover effective strategies to influence and lead without formal authority, empowering you to drive change and inspire others in any setting.