Toot
Explore how pro-democracy users are migrating from Twitter and whether Mastodon can evolve into a central hub for discussion and connection.
It seems like #Twitter pro-democracy users are not just fleeing but being driven away, in order to de-platform and fragment this group. Is there a way #mastodon could ever become the same sort of “central” meeting/finding/discussing place?
On the surface, this seems difficult because of certain Mastodon design/features, most important the lack of algorithmic discovery.
Would it be possible to “train” new users to use hashtags and hashtag-based search until their follow-bases were established?
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The inbox nobody reads is the one that matters
Every organization has a monitoring system that works perfectly and reports to nobody. The gap between having information and acting on it is where most failures actually live.
The best customers are the first ones you turn against
Every subscription makes a bet that most customers won't use what they're paying for. The customer who closes that gap becomes a problem to be managed.
Delegation without comprehension is just prayer
The organizations that survive won't be the ones that automated the most. They'll be the ones that figured out what to stop delegating.
Tweet
Explore alternatives to Twitter for pro-democracy discussions, including Mastodon, blogs, and email, as the platform shifts its focus.
Twitter is a central meeting place. R...
Explore how Twitter's recent changes impact pro-democracy discussions and discover alternative platforms for meaningful connection.
The Twitter changes are meant to deny Twitter to pro-democracy thinkers
Explore how recent Twitter changes aim to marginalize pro-democracy voices and the need for alternative platforms to regroup and connect.