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Paul Welty, PhD AI, WORK, AND STAYING HUMAN

Twitter is a central meeting place. R...

Explore how Twitter's recent changes impact pro-democracy discussions and discover alternative platforms for meaningful connection.

Twitter is a central meeting place. Recent changes seem to be aimed at denying a platform/place to pro-democracy thinkers, through bans, harassment, or disgust. What else is there to connect? #Mastodon? Older techs? #Blogs? #RSS? Email #listserv???

Why customer tools are organized wrong

This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.

Infrastructure shapes thought

The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.

Server-side dashboard architecture: Why moving data fetching off the browser changes everything

How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.

The work of being available now

A book on AI, judgment, and staying human at work.

The practice of work in progress

Practical essays on how work actually gets done.

The inbox nobody reads is the one that matters

Every organization has a monitoring system that works perfectly and reports to nobody. The gap between having information and acting on it is where most failures actually live.

The best customers are the first ones you turn against

Every subscription makes a bet that most customers won't use what they're paying for. The customer who closes that gap becomes a problem to be managed.

Delegation without comprehension is just prayer

The organizations that survive won't be the ones that automated the most. They'll be the ones that figured out what to stop delegating.

Toot

Explore how pro-democracy users are migrating from Twitter and whether Mastodon can evolve into a central hub for discussion and connection.

Tweet

Explore alternatives to Twitter for pro-democracy discussions, including Mastodon, blogs, and email, as the platform shifts its focus.

The Twitter changes are meant to deny Twitter to pro-democracy thinkers

Explore how recent Twitter changes aim to marginalize pro-democracy voices and the need for alternative platforms to regroup and connect.