Why Business Leaders Are Losing Trust in IT: Analyzing IBM's Latest Study
“They must architect technology strategy across data, security, operations, and infrastructure, teaming with business leaders speaking their language, not tech jargon-to understand needs, imagine possibilities, identify risks, and coordinate investments.”
Business leaders are losing faith in IT, according to this IBM study. Here’s why
“For years, even decades, the thrust in information technology has been toward increasing sophistication and speeding up capabilities through more flexible and adaptable architectures, advanced analytics, and lately, artificial intelligence – making it all software-defined.” | “Fewer than half (47%) of business leaders surveyed think their IT organization is ’effective in basic services,’ down from 69% surveyed in 2013, the survey shows.” | “They must architect technology strategy across data, security, operations, and infrastructure, teaming with business leaders speaking their language, not tech jargon-to understand needs, imagine possibilities, identify risks, and coordinate investments.”
Featured writing
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-Side Dashboard Architecture: Why Moving Data Fetching Off the Browser Changes Everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
Books
The Work of Being (in progress)
A book on AI, judgment, and staying human at work.
The Practice of Work (in progress)
Practical essays on how work actually gets done.
Recent writing
We always panic about new tools (and we're always wrong)
Every time a new tool emerges for making or manipulating symbols, we panic. The pattern is so consistent it's almost embarrassing. Here's what happened each time.
Dev reflection - February 03, 2026
I've been thinking about constraints today. Not the kind that block you—the kind that clarify. There's a difference, and most people miss it.
When execution becomes cheap, ideas become expensive
This article reveals a fundamental shift in how organizations operate: as AI makes execution nearly instantaneous, the bottleneck has moved from implementation to decision-making. Understanding this transition is critical for anyone leading teams or making strategic choices in an AI-enabled world.
Notes and related thinking
Article analysis: Dario Amodei — Machines of Loving Grace
Explore Dario Amodei's vision of AI as a transformative ally, enhancing health, economy, and democracy while fostering human progress and innovation.
Article analysis: A Shift in Remote Work? Microsoft and McKinsey Address RTO Plans in the Wake of Amazon's 5-Day Mandate
Explore the evolving landscape of remote work as Microsoft and McKinsey respond to Amazon's RTO mandate, balancing corporate needs and employee flexibility.
Article analysis: Byju’s founder says his edtech startup, once worth $22B, is now ‘worth zero’
Byju's founder reveals the shocking fall from a $22B valuation to zero, exploring missteps and the impact of strategic decisions on his edtech startup.